If you are using a Mac and have Chrome open, you will need to disable WebUSB in order for the Owl’s video to reliably be recognized in your video conferencing platform. Unfortunately this is a know bug in Chrome. You can unplug the USB and plug it back in until the camera is recognized, or make the following adjustment to your Chrome settings in order to fix the issue.
- Open the Chrome browser and enter “chrome://flags” into the URL bar and press return
- Search the list of flags for “WebUSB”
- Change the selection to “Disabled”
- Click blue “Relaunch Now” button in bottom-left to relaunch your browser
You can learn more about the WebUSB API here.