An echo is a reflection of sound that arrives at the listener with a delay after the direct sound. If you are hearing an echo of your own voice through your Owl’s speaker when you are talking, it means that a remote participant’s echo canceller isn’t working. Follow the steps below to remove the echo.
- Have each remote participant mute their microphones one at a time. If echo goes away when one person is muted, it means that their echo canceller isn’t working. Have that remote participant put on headphones for your conference call.
- If problem persists, have remote participant disconnect and reconnect to the video conference call.