If your own voice comes back to you through the Owl’s speaker with a delay after you speak, check the following:
- Owl is selected as your speaker and microphone in your video conferencing platform. See our Set-Up Guides for instructions on how to do this.
If Owl is selected as your speaker and microphone, it means that a remote participant's echo canceller isn't working properly. Please follow these steps:
- Have each remote participant mute their microphones one at a time. If the echo goes away when one person is muted, it means that their echo canceller isn’t working. Have that remote participant put on headphones for your conference call.
- If the problem persists, have the remote participant disconnect and reconnect to the video conference call.