An echo is a reflection of sound that arrives at the listener with a delay after the direct sound. If you are hearing an echo of your own voice through your Owl’s speaker when you are talking, ensure Owl is selected as your Speaker and Microphone in your video conferencing platform. See our Set-Up Guides for instructions on how to do this.
If Owl is selected as your Speaker and Microphone, it means that a remote participant's echo canceller is not working properly. Please follow the steps below.
- Have each remote participant mute their microphones one at a time. If echo goes away when one person is muted, it means that their echo canceller isn’t working. Have that remote participant put on headphones for your conference call.
- If problem persists, have remote participant disconnect and reconnect to the video conference call.