An echo is a reflection of sound that arrives at the listener with a delay after the direct sound. If you are hearing an echo of your own voice through your Owl’s speaker when you are talking, ensure the following:
- Owl is selected as your Speaker and Microphone in your video conferencing platform. See our Set-Up Guides for instructions on how to do this.
If Owl is selected as your Speaker and Microphone, it means that a remote participant's echo canceller is not working properly. Please follow the steps below:
- Have each remote participant mute their microphones one at a time. If echo goes away when one person is muted, it means that their echo canceller isn’t working. Have that remote participant put on headphones for your conference call.
- If problem persists, have remote participant disconnect and reconnect to the video conference call.