An echo is a reflection of sound that arrives at the listener with a delay after the direct sound. If a remote participant hears an echo when someone is speaking into the Owl, and local participants hear an echo as well, it means that a remote participant’s echo canceller isn’t working. Follow the steps below to remove the echo.
- Have each remote participant mute their microphones one at a time. If echo goes away when one person is muted, it means that their echo canceller isn’t working. Have that remote participant put on headphones for your conference call.
- If problem persists, have remote participants disconnect and reconnect to the video conference call.