If a remote participant hears an echo (a reflection of sound that arrives at the listener with a delay after the direct sound) when someone is speaking into the Owl, and local participants hear an echo as well, it means that a remote participant’s echo canceller isn’t working. Follow the steps below to remove the echo.
- Have each remote participant mute their microphones one at a time.
- If echo goes away when one person is muted, it means that their echo canceler isn’t working. Have that remote participant put on headphones for your conference call.
- If problem persists, have remote participants disconnect and reconnect to the video conference call.
Note: If the remote participant hears reverb (the persistence of sound after a sound is produced) when someone is speaking into the Owl, troubleshoot this issue.