An echo is a reflection of sound that arrives at the listener with a delay after the direct sound. If a remote participant is hearing an echo when someone who is not in the room with the Owl is speaking, follow the steps below to remove the echo. Note: It takes about 1-2 minutes for the echo canceller to fully converge and remove all echo.
- Update your Meeting Owl's software. Software version 220.127.116.11 may have this problem.
- Press the Mute button on the base of the Owl.
- If echo does not go away when Owl is muted, try the following.
- Have each remote participant mute their microphones one at a time. If echo goes away when one person is muted, it means that their echo canceler isn’t working. Have that remote participant put on headphones for your conference call.
- Have remote participant disconnect and reconnect to the video conference call.
- From the room with the Owl, disconnect and reconnect to the video conference call.
- Reboot the Owl. Unplug the Owl for 10 seconds, and plug it back in.
- There could be an issue with the video conferencing platform. Try a different video conferencing platform.
- If remote participant is still hearing an echo when someone who is not in the room with the Owl is speaking, contact Owl Labs Support.