This article applies to the Meeting Owl and the Meeting Owl Pro.
If a remote participant hears their own voice come back to them with a delay after they speak, or they hear another person who is not in the room with the Owl’s voice repeat with a delay after they speak, this is an echo. Follow these steps to remove this echo. Note: It takes about 1-2 minutes for the echo canceller to fully remove all echo.
- Press the Mute button on the base of the Owl.
- If echo does not go away when Owl is muted, try the following.
- Have each remote participant mute their microphones one at a time. If echo goes away when one person is muted, it means that their echo canceler isn’t working. Have that remote participant put on headphones for your conference call.
- Have remote participant disconnect and reconnect to the video conference call.
- If echo goes away when Owl is muted, try the following
- (Meeting Owl) Check your Meeting Owl software. Update your software if you are not up to date.
- (Meeting Owl Pro) Turn down the Meeting Owl Pro’s speaker using the volume buttons (- / +) located at the base of the Owl.
- From the room with the Owl, disconnect and reconnect to the video conference call.
- Reboot the Owl. Unplug the Owl for 10 seconds, and plug it back in.
- There could be an issue with the video conferencing platform. Try a different video conferencing platform.
- It is possible that sound is echoing off hard surfaces in the room with the Owl. Take your Owl to a room without many hard surfaces, such as a room with carpets, couches, drop ceilings, or furniture. If problem is resolved, try using audio dampening tiles on the walls of the original room.