If you do not see your Owl in the Nearby Owls screen of the app, follow the steps below.
- Only one person can connect to the Meeting Owl at a time. Ensure there is nobody else connected to your Meeting Owl.
- Plug your power adapter into your Owl, and then plug it into the wall.
- Look at the bottom of your Owl, between the USB plug and Power plug, and verify there is a green light. If you do not see a green light, contact Owl Labs support.
- Ensure your mobile device has Bluetooth(r) turned on.
- If prompted by the app to enable Bluetooth, select Enable.
- When prompted to turn on Bluetooth, select Allow.
- If you are using Android 6.0 and above, Android requires location services to be turned on in order to discover Bluetooth devices.
- If location services is already on:
- You will be prompted to grant location access. Select OK.
- Select Allow to allow Meeting Owl to access your device’s location.
- If location services is off:
- At the prompt to turn on location services, select Go to Settings.
- At the top of the screen, switch location services to On.
- Hit the ◄ back arrow on your device to return to the app.
- If you do not see your Owl in the Nearby Owls list, close the app, reopen and check again.
- If problem persists, unplug your Owl’s power adapter for 10 seconds, and plug back in.
- Reopen app and check the Nearby Owls list again.